Q: How can I make an order?
A: On the Home page you will find all kinds of cigarettes brands. Just select a brand and click on it. This enables you to get to the selected brand page. By clicking on the chosen brand, you will be automatically added to your shopping cart.
Q: Can I make an order by the telephone?
A: Regrettably, you can’t.
Q: Can I make an order by fax?
A: At the moment, it is not possible.
Q: What methods of payment do you accept?
A: It is acceptable only Visa/Master Card.
Q: How many cartoons I must order?
A: We don't have a limit number of ordering. The quantity of cigarettes that can be bought at www.cigarettes-blog.com is left to the discretion of customers who must be conscious of the laws in force in their country and the sanctions they may incur.
Q: How I will know that you received my order?
A: 24 hours after ordering on our eShop you will receive an email confirmation to let you now that your order was received and being processed.
Q: I didn’t receive a confirmation email. Could you let me know the above order went through OK?
A: You haven't received email confirmation or electronic commerce transaction receipt, because recent changes have been made by some Internet Service Providers to their 'auto e-mail blocking' systems which is causing potential communication problems.
Q: Is the quality of your products the best?
A: The cigarettes sold at www.cigarettes-blog.com are of the highest quality available on the market.
Q: What exactly country your cigarettes produced in and shipped from?
A: All cigarettes are produced and shipped from Europe.
Q: Do you sell other cigarettes except those advertised on the eShop?
A: No, at the moment we sell only those brands advertised on the Home Page. But in the future will appear and other new brands.
Q: How fresh are my cigarettes?
A: Because of the huge amount of cigarettes sold, we receive new cigarettes daily. You can have our guarantee that the cigarettes are fresh available.
Q: In which country do you deliver cigarettes?
A: We deliver cigarettes all over the world except following countries: Algeria, Angola, Australia, Austria, Belize, Belarus, Bolivia, Botswana, Brazil, Cuba, Denmark, Egypt, Gabon, Greece, Hungary, India, Indonesia, Ireland, Italy, Jamaica, Korea, Lebanon, Lesotho, Libya, Madagascar, Martinique, Monaco, Mongolia, New Caledonia, Pakistan, Paraguay, Peru, San Marino, Saint Vincent and the Grenadines, Swaziland, Thailand, Vietnam, Zambia and other countries.
Q: How long takes the delivery?
A: It depends. The general delivery takes approximately 10 – 15 business days.
Q: If I make an order today it will be deliver in the same day?
A: Usually your order will be processed after 24 hours. Orders received on Saturdays will be send on the following first business day.
Q: Is it legal to resell cigarettes ordered from www.cigarettes-blog.com?
A: It is not legal. It is against the law in any country on the world.
Q: Do you guarantee that no duty will be paid worldwide?
A: We cannot guarantee that no taxes will be paid. It depends on the countries law. Some countries may occasionally apply the international postal regulations and standards.
Q: Will I get my money back or an order replaced if the parcel is lost, stolen or damaged?
A: If the purchase will not be satisfactory for the customer, than www.cigarettes-blog.com you will get 100% guarantee money.
Q: Are the personal customer details used for any kind of activities?
A: We don’t use your information or sell to others. We are totally confidential. The information provided to us is used only in the delivering your order.